Terms of Service

1. Validity of Web Space / Domain name registration is for 1 year from the date of account creation / date of registration unless otherwise specified.

2. The service entitlement / features are not transferable.

3. Official communication has to be sent to admin@hanukaisolutions.com

4. Accounts cannot be used for any of the following purpose : Spamming or sending UCE ( unsolicited commercial mail ), software piracy, distribution of pornographic material, hacking or attempting to use machine or network resources for unlawful / illegal purposes. Any account violating these rules will be terminated immediately and no refunds will be issued, not withstanding penal provisions under the Indian Cyber laws enacted by the Govt. of India from time to time.

5. Data transfer charges per month will be applicable for customers who exceed the bandwidth limit set by the company.

6. Services are provided on 'as is' basis. Hanukai Solutions cannot and will not be held liable for any damages, whether direct, indirect, incidental or consequential that may arise out of use of our services.

7. Hanukai Solutions insists that the customers should use its servers / services only as a online platform for data transfer / data transmission to show up their Web sites and to send / receive e-mails. Hanukai Solutions brings to the notice of customers that its servers / services should not be used for storage purpose and does not guarantee the Back-up of Web Sites / Databases / E-Mails. Hanukai Solutions insists that the customers should keep the copies of their data on their own computers.

8. Customers are required to make their own arrangements to undertake regular back-up of the data, in the case, where their web site accumulates Live data on the server / server databases. Hanukai Solutions does not hold any type of responsibility towards Live Data accumulation.

9. Hanukai Solutions ensures that the Mail Boxes of its customers are Dynamically sized within the plan size to send and receive messages with attachments normally below 2 MB through Web Mail Access & 10 MB through Mail Clients, such as Outlook. Mail Space on the server is purely not for storage purpose. Customers are required to use the e-mail clients such as Outlook Express to Send / Receive messages and to store the messages on their local machines to ensure that the mail boxes on the servers are free from accumulated storage. Web Mail Access should only be used as a remote access facility and not for storage purpose. Hanukai Solutions does not guarantee for the Back-up of stored E-Mail Messages.

10. Hanukai Solutions reserves the right to alter, amend or change these policies at any time. All accounts are required to comply with any changes made to these policies while their account are active. Notification of any major changes to the policies will be emailed to all accounts.

11. Hanukai Solutions reserves the right to terminate the services of any kind / deactivate the web site, being offered to its clients due to non receipt of payment dues of any kind without prior notice.

12. Renewal account are advised to pay the annual charges before due date of their accounts to avoid deactivation.

13. Service specifications and pricing subject to change without notice.

14. Subject to Chennai jurisdiction.

Cancellations & Refunds

- Hanukai Solutions reserves the right to suspend OR terminate services on receipt of abuse complaints.

- An unconditional 30 day money back guarantee is provided on managed shared hosting, reseller hosting, semi-dedicated hosting and VPS solutions. Money will be Refunded in 5 working days to remitter's same mode of payment. Domain registration fees & dedicated server packages do not come under the purview of this guarantee. Refund requests after 30 days will not be refunded.

- Only first-time accounts are eligible for a refund. If you've had an account with us before, cancelled and signed up again, you will not be eligible for a refund or if you have opened a second account with us.

- There will be no refund for new domain registrations, ID Protect, WHM/CPanel, Plesk VPS & Dedicated Server License, SSL Certificates and Site Builder as these are purchased from External Vendors & Hanukai Solutions not get any refund in case of cancellation of licenses.

- Any service interruptions or downtime due to scheduled maintenance by Hanukai Solutions or our network providers will not count towards the uptime guarantee. Hanukai Solutions is not liable in any way for failure of third party services.